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Quality policy

FlowerWatch is committed to delivering high-quality services in quality control, cold chain analysis, vase life testing, facility audits, training and research projects. We continuously improve our customer service, human resource management and operational processes by:

  • Recognising, understanding and evaluating customer needs to enhance customer satisfaction and meet the expectations of partners and regulatory bodies.
  • Delivering effective, practical and insightful training to build capability across the floriculture value chain.
  • Maintaining efficient, transparent and customer-focused commercial services.
  • Providing adequate resources, training and governance to support compliance, security and operational excellence.
  • Ensuring that all employees understand their role in maintaining and improving our quality management processes.
  • Promoting innovation, teamwork and a culture of integrity that supports continual improvement.
  • Creating positive impact throughout the supply chain, from grower to retailer, contributing to a more efficient and sustainable floriculture industry.

These objectives are supported by an effective quality management approach based on internationally recognised quality management principles, continual improvement and compliance with applicable statutory and regulatory requirements.

Certification status
FlowerWatch Kenya Ltd. operates a Quality Management System that is certified to ISO 9001:2015. The certification applies exclusively to FlowerWatch Kenya Ltd. and the scope defined within the applicable certificate. FlowerWatch B.V. follows the same quality management principles and commitment to continuous improvement but is currently not certified to ISO 9001:2015.